Privacy Policy

Last updated: July 2026

1. Who We Are

Shivalay is a wholesale supplier based in the United Kingdom. This Privacy Policy explains how we collect and use personal data when you visit our website or trade with us. For any privacy-related queries, contact us at info@shivalay.net.

2. What Data We Collect

We may collect and process the following personal data:

• Identity data — your name and business name
• Contact data — email address and phone number
• Transaction data — details of orders placed and payments made
• Communication data — messages and enquiries you send us
• Technical data — IP address, browser type, and website usage data collected via cookies

3. How We Collect Your Data

We collect data directly from you when you:

• Submit an enquiry or contact form on our website
• Open a trade account with us
• Place an order or make a payment
• Correspond with us by email or phone

We also collect technical data automatically via cookies when you browse our website.

4. How We Use Your Data

We use your personal data to:

• Process and fulfil your orders
• Manage your trade account
• Respond to your enquiries
• Send you information about products and services where you have consented
• Comply with our legal obligations
• Improve our website and services

5. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

• Contract — processing necessary to fulfil orders and manage trade accounts
• Legitimate interests — to operate and improve our business
• Legal obligation — to comply with applicable laws
• Consent — where you have explicitly opted in to marketing communications

6. Data Sharing

We do not sell your personal data. We may share it with trusted third parties where necessary, including:

• Delivery and logistics providers to fulfil orders
• Payment processors to handle transactions securely
• IT and hosting providers who support our systems

All third parties are required to handle your data securely and in accordance with applicable law.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Trade account and transaction records are typically retained for 7 years to comply with financial and legal obligations.

8. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Object to or restrict certain processing
• Withdraw consent at any time where processing is based on consent
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, contact us at info@shivalay.net.

9. Cookies

Our website uses cookies to improve your browsing experience and analyse site traffic. You can control cookie settings through your browser. Continued use of our website without changing your cookie settings indicates your acceptance of our use of cookies.

10. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. However, no data transmission over the internet can be guaranteed as completely secure.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be published on this page with the date it was last updated.

12. Contact Us

For any questions about this Privacy Policy or how we handle your data, please contact us at info@shivalay.net.